FAQ

How does the Games and Online Harassment Hotline work? 

You reach us by texting SUPPORT to 23368 at any time between 4-7pm (Pacific), Monday through Friday. After you answer a few quick automated questions, one of our trained agents will respond and talk to you and offer emotional support. They’ll provide a listening ear as well as information on resources that may be of use. 

For more information on what you can expect when you contact us, visit our How it Works page.

Who are your agents?

When you text in during our open hours, you’ll be connected to someone who is trained and experienced in offering emotional support around mental health, games community and industry specific issues, sexual assault and abuse, dynamics of harassment, and suicide prevention.

When are you available?

Currently we are open Monday through Friday from 4pm – 7pm Pacific Time.

Can I call if I am not in a crisis?

Yes. Emotional support is an integral part of our service, and we’re here to talk and listen no matter what you’re going through. It doesn’t have to be “worse” for it to matter. Whether you’re experiencing or witnessing harassment, abuse, or distress, we are here for you.

Can I be anonymous?

Yes; the Hotline is a confidential space! You get to decide what information you would like to share with the agent you’re connected to. You are welcome to decline disclosure at any time if the agent asks a question you don’t want to answer. You can use whatever name you’d like to be called during the session, and the agent.

I don’t live in the United States, can I still text in?

Our Hotline is only available within the United States on US based cell phone carriers. But we recommend looking through our Resources page as many of those are available beyond USA borders.

How much does contacting the Hotline cost?

The Hotline is a free service to use, but your cell phone carrier may charge messaging and data rates.

How can you afford that?

As a 501(c)3 non profit organization we rely on generous donations from people like you! If you’d like to contribute please visit our Donate page.

How else can I help?

There are so many ways you can help from spreading the word about the Hotline to hosting a charity stream. Visit our Get Involved page for more information.